Privacy Policy for Croatia Guides

Last Updated: July 18, 2025

At Croatia Guides, accessible at www.croatia-guides.com, we prioritize the privacy of our visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services. By using our website, you consent to the data practices described in this policy. If you have any questions, please contact us at info@croatia-guides.com.

1. Information We Collect

We collect personal information you voluntarily provide when you interact with our website, such as through contact forms, booking inquiries, or newsletter subscriptions. This may include:

Personal Details: Name, email address, phone number, and tour preferences.
Automatically Collected Data: IP address, browser type, device information, and website usage data via cookies or analytics tools (e.g., Google Analytics).

We only collect data necessary to provide our services, such as connecting you with professional guides for tours in Croatia.

2. How We Use Your Information

We use your personal information to:

Process and manage tour bookings with our professional guides.
Respond to inquiries and provide customer support.
Send you updates, confirmations, or promotional materials (if you opt in).
Analyze website usage to improve our services (e.g., via aggregated, anonymized data).
Comply with legal obligations, such as GDPR or other applicable privacy laws.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website performance. These may include:

Strictly Necessary Cookies: To enable core website functionality.
Analytical Cookies: To understand how visitors use our site (e.g., via Google Analytics).
Functional Cookies: To remember your preferences.

You can manage cookie preferences through your browser settings or our cookie consent banner. For more details, see our Cookie Policy.

4. Sharing Your Information

We do not sell or share your personal information with third parties except:

Service Providers: With trusted partners who assist with bookings, payment processing, or analytics (e.g., Google Analytics, payment processors), bound by confidentiality agreements.
Legal Compliance: When required by law or to protect our rights and users.

5. Data Security

We implement reasonable security measures, such as encryption and secure servers, to protect your personal information from unauthorized access or breaches. However, no method is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Under GDPR and other applicable laws, you have the right to:

Access, correct, or delete your personal data.
Restrict or object to data processing.
Request data portability.
Withdraw consent for data processing (e.g., for marketing emails).

To exercise these rights, contact us at info@croatia-guides.com. We will respond within 30 days, as required by GDPR.

7. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child under 13, please contact us immediately to have it removed.

8. International Data Transfers

If you are outside Croatia, your data may be transferred to our servers in the EU. We ensure compliance with GDPR for international transfers, using safeguards like standard contractual clauses.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, booking data may be kept for 5 years to comply with tax regulations.

10. Third-Party Services

Our website may use third-party services (e.g., Google Analytics) that collect data under their own privacy policies. We recommend reviewing their policies:

Google Analytics Privacy Policy

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a website notice. Please check this page periodically for updates.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Email: info@croatia-guides.com
Mailing Address: Croatia Guides, Gradina korenička 47, Korenica , Croatia

This Privacy Policy is designed to comply with GDPR, CCPA, and other applicable data protection laws, ensuring transparency and trust with our users.